Back

Trust & Safety

Your advance is always protected. Your data is always private. Your experience is always our responsibility.

Advance protection

Your advance is held in escrow. The salon receives payment only after your appointment is completed. If they cancel, you get 100% back immediately.

Hassle-free refunds

Salon cancellation → full refund. Within-policy customer cancellation → partial or full refund based on timing. Disputes resolved within 48 hours.

Price lock guarantee

The price shown at booking is locked. No "madam thoda extra lega" at the salon. The booking record is proof — we enforce this strictly.

The Verified badge

What it takes to get Verified

Every salon with a green Verified badge has passed all 5 steps of our verification ritual. No shortcuts.

01

Business registration check

GST/Shops & Establishment certificate verified with government records.

02

Real premises visit or photo proof

Interior and exterior photos reviewed by our team. No stock images accepted.

03

Staff KYC

Aadhaar verification for all staff listed on the platform.

04

Demo booking or reference check

We complete a mystery booking or contact recent customers to verify service quality.

05

Platform agreement signed

Salon agrees to pricing transparency, no last-minute cancellations, and platform terms.

Cancellation & refund policy

Salon cancels — any time100% advance refund
You cancel — 24+ hrs before100% advance refund
You cancel — 2–24 hrs before80% advance refund
You cancel — within 2 hrsNo refund (slot blocked)
No-showNo refund

Common questions

Something went wrong?

Our support team responds within 2 hours during business hours. WhatsApp is the fastest way to reach us.

Chat on WhatsApp